Frequently asked questions

Cannot switch to the selection menu when I click "Select Music/Video".


Please check your device first. Currently, we are expecting after iPhone8 or iPad Pro device as a platform profile. Force to "OFF" on Setting>DnoteLR>"DeviceSpeakerOnly" can override the limitation but it would not be perfectly effective since not optimized profile.




Cannot play after selecting the music on selection menu


Plase click "Done" after selecting the music.




Can we use Bluetooth external speaker?


Currently, we are only supporting "Anker Soundcore2". Force to "OFF" on Setting>DnoteLR>"DeviceSpeakerOnly" can override the limitation but it would not be perfectly effective since not optimized profile.




Can I feel the DnoteLR effect with earphones or headphones?


Sorry, DnoteLR only effective when playback it with speakers.




No operation


Please check your iOS version first and update it at least iOS13.x. The DnoteLR app can only support iOS13.x.




No musics on the selection menu


Only can playback to downloaded music on the iPhone device. The app cannot support iCloud/Apple Music at this moment. If you have purchased music on your iCloud, please download those into your device first. You can check the following link as to how to download from iCloud to your iPhone. https://www.trigence.com/musicdownload-en Also, you can synchronize your music contents from PC/Mac to the iPhone. You can check the following link as to how to synchronize music between PC/Mac and your iPhone. https://www.trigence.com/musicfile-en




Can watch the movies?


YES, Can watch the movie which stored in your iTunes Library. Please put the movies (mp4, m4v, mov) into iTunes Library on your PC/MAC, then synchronized it between PC/Mac and your iPhone. Please check the following link as to how to synchronize the movie between PC/Mac and your iPhone. https://www.trigence.com/moviefile-en




Why foced to the landscape posture


Because we need L and R stereo speakers to playback contents.




Can I use my Android phone?


Sorry for your trouble. Although DnoteLR+ technology can apply Android devices, we are focusing on iOS devices for this monitoring project. We will continue announce update information through our Facebook page, so please follow the following link. https://www.facebook.com/Trigence/





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