Frequently asked questions
Cannot switch to the selection menu when I click "Select Music/Video".
Please check your device first. Currently, we are expecting after iPhone8 or iPad Pro device as a platform profile. Force to "OFF" on Setting>DnoteLR>"DeviceSpeakerOnly" can override the limitation but it would not be perfectly effective since not optimized profile.
Cannot play after selecting the music on selection menu
Plase click "Done" after selecting the music.
Can we use Bluetooth external speaker?
Currently, we are only supporting "Anker Soundcore2". Force to "OFF" on Setting>DnoteLR>"DeviceSpeakerOnly" can override the limitation but it would not be perfectly effective since not optimized profile.
Can I feel the DnoteLR effect with earphones or headphones?
Sorry, DnoteLR only effective when playback it with speakers.
Please check your iOS version first and update it at least iOS13.x. The DnoteLR app can only support iOS13.x.
No musics on the selection menu
Can watch the movies?
Why foced to the landscape posture
Because we need L and R stereo speakers to playback contents.
Can I use my Android phone?
Sorry for your trouble. Although DnoteLR+ technology can apply Android devices, we are focusing on iOS devices for this monitoring project. We will continue announce update information through our Facebook page, so please follow the following link.